For your safety in the event of fire:
The Lancaster Hotel has done everything to make your stay as safe and comfortable as possible. The hotel is provided with the prescribed fire detection and extinguishing equipment. We advise you, however, to take the time to read the safety instructions immediately on arrival in your room.
The location of emergency exits, fire alarms and extinguishers are indicated on the floor plan by the entrance door to your floor.
Immediately on arrival:
• Leave your room and count the number of doors that you pass between your room and the emergency exit.
• If you require additional assistance in the event of evacuation, please notify reception IMMEDIATELY on arrival in the hotel.
• Our Duty Manager can answer any questions you may have.
• Always know where your room key is, and take this key with you if you have to leave your room in the event of emergency. If you need to return to your room, you will need the key to be able to open the door.
WHAT SHOULD YOU DO...
1. IF YOU SEE SMOKE OR FIRE IN YOUR ROOM:
• Stay calm.
• Switch off the air-conditioning in your room.
• Leave your room immediately.
• Don’t waste any time taking personal belongings with you.
• Close the door properly behind you.
• Activate the nearest fire alarm by breaking the glass plate.
• Warn the guests in the adjacent rooms.
• NEVER USE THE ELEVATOR.
• Walk calmly to the closest emergency exit. Close the emergency exit as soon as you are on the fire escape and hold the railing securely while you walk downstairs, keeping to the right of the stairway.
• Leave the building.
• Don’t open any windows.
LEAVE THE HOTEL AND MOVE TO THE ASSEMBLY POINT, THE PARK NEXT TO THE HOTEL.
Follow the instructions of The Lancaster Hotel employees and/or fire service staff precisely and without delay.
2. IF YOU SEE SMOKE OR FIRE OUTSIDE YOUR ROOM:
• Stay calm.
• Activate the nearest fire alarm by breaking the glass plate.
If you are in your room:
• Switch off the air-conditioning in your room.
• Leave your room immediately.
• Don’t waste any time taking personal belongings with you.
• Close the door properly behind you.
• Warn the guests in the adjacent rooms.
• NEVER USE THE ELEVATOR.
• Walk calmly to the closest emergency exit. Close the emergency exit as soon as you are on the fire escape and hold the railing securely while you walk downstairs, keeping to the right of the stairway.
• Leave the building.
LEAVE THE HOTEL AND MOVE TO THE ASSEMBLY POINT, THE PARK NEXT TO THE HOTEL.
Follow the instructions of The Lancaster Hotel employees and/or fire service staff precisely and without delay.
3. IF YOUR ROOM DOOR FEELS WARM OR HOT:
• Stay in your room.
• Don’t open the door to your room.
• Call reception on number 9 and explain that you cannot leave your room.
• Switch off the air-conditioning in your room.
• Fill the bath with water.
• Wet towels and sheets and lay these against the bottom of the door and ventilation grill, so that no smoke can come in your room.
• If necessary, use the waste bin to scoop water out of the bath and keep the door wet.
• As extra precautionary measure, remove the curtains from the rails.
• If smoke still enters your room, use your wet sheets to build a tent under which you can shelter.
• Check through the hotel room window and if there is no smoke or fire visible, open the window.
• It could be that you need to close the window again, if smoke suddenly rises.
• For your own safety, don’t break the glass in your window, unless your room is filled with smoke and you’re unable to open the window.
• Hang a towel outside the window to show that you are still in your room.
• Do not lean or climb out of the window.
4. PREVENTION:
• Don’t smoke in your room.
• Don’t use candles or open flames.
• Don’t cover lights with clothing or paper.
• Don’t cook in your room.
• Close balcony doors and windows when you leave your room.
5. EVACUATION AFTER HEARING THE EVACUATION ALARM:
• If the alarm sounds, this is a signal to evacuate.
• Check whether your room door is warm or cold. If it is warm, please follow the instructions given in point 3.
• If your room door is cold, you can leave the room. Take your room key with you.
• Don’t waste any time taking personal belongings with you.
• Close the door properly behind you.
• NEVER USE THE ELEVATOR.
• Walk calmly to the closest emergency exit. Close the emergency exit as soon as you are on the fire escape and hold the railing securely while you walk downstairs, keeping to the right of the stairway.
• Leave the building.
LEAVE THE HOTEL AND MOVE TO THE ASSEMBLY POINT, THE PARK NEXT TO THE HOTEL.
Follow the instructions of The Lancaster Hotel employees and/or fire service staff precisely and without delay.
TAKE CARE… BECAUSE WE CARE